Shipments, Returns and Refunds

Your pack shipment

Packages are generally dispatched within 2- 5 days after receipt of payment and are shipped via courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.

Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 1000, a minimal shipping charge of Rs 50 is applicable. Please read the product details column before placing an order.

The total of shipping and handling charges applicable will be shown to you prior to placement of Order

14 Day Return Policy

We offer you complete peace of mind while ordering at Herbsall - you can return all items within 14 days of receipt of goods.

Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with quaity of product, we'll gladly take it back within 14 days from the date of delivery.


For Order Cancellations and Returns accepted as per our policy, we will issue you a Credit Note or Credit your account as per method of payment within one week of acceptance.